Refund & Return Policy

At Trendora Store, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

• The item must be unused, unopened, and in its original packaging
• Return request must be made within 7–14 days of receiving your order
• Proof of purchase is required

For hygiene reasons, used or opened skincare products cannot be returned.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5–10 business days
• Shipping fees are non-refundable

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us immediately.

4. Non-Returnable Items

Certain items cannot be returned, including:

• Opened or used skincare products
• Sale or clearance items (if applicable)
• Gift cards

5. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your credit card company or bank
• If still unresolved, contact us for assistance

6. Return Process

To start a return, please contact us at:
Email: [Your Email Here]
We will provide return instructions after your request is approved.

7. Contact Us

If you have any questions about refunds or returns, reach out to us at:
Email: josephdebugger@gmail.com